Support
We’re here to help.
Need a hand, want to report a bug, or have a feature request? Email us or open an issue on GitHub.
Email support
Your email app will open so you can send us a message directly. For bug reports, include your iOS version and iPhone model.
Frequently asked questions
Quick answers to the things people ask most. Don’t see yours? Email us above.
Does TidyByte upload my photos?
No. TidyByte has no server that receives photos. iPhone-library cleanup runs on-device. In builds with Google Photos enabled, the app connects directly to Google for sign-in, storage quota, and the items you select; previews are scanned on your device.
What about iCloud-only photos?
TidyByte works with your full library, including assets stored only in iCloud. The system downloads them as needed; you can also swipe past without waiting.
Are deleted photos gone immediately?
They go to the iOS Recently Deleted album, where they sit for 30 days before being permanently removed — exactly like deleting from the Photos app.
Will it lower the quality of my photos?
No cleanup tool touches the originals. The only operation that re-encodes is the explicit Video Compression or Photo Compression tool, and you choose the preset.
How are duplicates detected?
Exact duplicates are matched by SHA-256 hash of the file data. Near-duplicates use Apple Vision feature prints to find visually similar shots.
Is there a free trial or subscription?
TidyByte is free, with no in-app purchases and no paywalls. Every feature is available to every user.
Does TidyByte support iPad?
Yes. TidyByte is a universal app that runs natively on iPhone and iPad. Every cleanup tool works on both, the swipe interface adapts to the iPad’s larger screen, and iPad supports all orientations.
Does TidyByte work on iPhone Duo?
Yes. The same app runs on iPhone, iPad and iPhone Duo, and the swipe interface adapts to the Duo’s outer and inner displays with nothing to configure. Every cleanup tool is built for both displays.
How do I report a bug or request a feature?
Open an issue on GitHub or email us using the link above.
Need the app? Download TidyByte on the App Store.